Frequently Asked Questions
What is our schedule?
Each job is different from start to finish. The contractor will set down with you and discuss the timeline for each individual task on the job. Please note as we strive to stay on schedule some times things arise and the schedule has to be re-evaluated. If this occurs we again make you fully aware of why the change was made and we will advise you of new timeline.
Who will be here every day?
There will always be a lead foreman on site each day from start to finish. This is the person who will address any additional questions you have or any changes you decide to implement.
How will you protect my property?
Before the job is started we will review what items need to be removed to prevent damage and will cover any items that are unable to be removed when working in that area. The area is always cleaned before we leave for the day.
How will you communicate with me?
Communication is key when working with a homeowner. We will discuss every option of the job before we start. If there are changes to be made this is discussed with the homeowner before being implemented. We encourage or customers to contact us anytime with questions.
What will happen if there is a change order?
If there is a change order on your job you will be notified immediately to make a decision on how you want to proceed. You will also get something in writing regarding the change order along with additional cost. We never do any changes that would cost the homeowner additional expense without speaking to the homeowner first.
How do I reach you after hours?
All homeowners are given contact information to reach us anytime day or night. You will be able to reach us by email, phone or text anytime.
When do I need to be available to meet?
We will try to setup dates in advance to accommodate both parties.
What kind of documentation will I receive when the project is done?
Once job is completed you will receive all documentations such as final invoice, manuals and warranties that pertain to the job.